About the Role
As an implementation consultant, you will help solve problems and meet goals by working closely with clients to identify requirements and implement solutions such as project management information systems, business process improvement initiatives, and other productivity and collaboration platforms.
At Echo, we know choosing a tool isn’t the end – the new process and system must be fully adopted to bring true change to the organization. As an implementation consultant, your role will be to assure clients receive their ROI on software investments through assuring best practices throughout implementation and adoption.
Responsibilities
Work closely with clients to understand their requirements and design a structure and strategy to ensure alignment with business strategic goals.
Analyze the current system considering the whole ecosystem of an organization to develop strategic recommendations for implementation and process improvement.
Plan, guide, and monitor PMIS implementation from conception through implementation and adoption
Provide superior support to stakeholders and clients throughout implementation and adoption.
Collaborate with team and key stakeholders to predict and identify any potential risks for implementation as well as develop and execute mitigation plans to respond proactively to manage risks.
Communicate timeline, key deliverables, and progress to stakeholders and clients.
Identify ways to increase adoption and client satisfaction.
Host workshops and training sessions to coach, mentor, and motivate team members to build Champions within.
Provide outstanding customer service and resolve client issues throughout the implementation process.
Qualifications
At least 2 years experience implementing business workflow automation software
Experience with process improvement design and implementation
At least 2 years Smartsheet Experience
Detail-oriented, results-driven individual who is client-focused.
Proven ability to listen and interpret requirements, recommend solutions, and lead/participate in business process analysis sessions with customers.
Our Core Beliefs
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All size companies deserve access to high quality, experienced project management to help break down barriers to growth.
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Too many projects fail.
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Projects are meant to be temporary, but success should not be.
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Projects don’t end at go live.
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Build self-sufficiency, not dependency.
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For the best results, ask the right people the right questions at the right time.
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Too many companies focus on picking the “right” or “best” software, but struggle with the communication, change management, and adoption strategies to truly maximize the value.
Our Values
Learn: At Echo Consulting, we believe learning is a lifestyle that energizes and inspires.
Share: We believe that translating what we learn into something of value, worthy of sharing, provides purpose.
Grow: Growth, both personal and professional, is our guiding star and how we measure results.
Care: Caring about our families, friends, clients, community, and world gives our lives meaning.